Refund and Return Policy

At Warmhlee, we are committed to delivering exceptional products and ensuring your satisfaction with every purchase. Our WARMHLEE weighted plushies are intimate items created specifically for hugging and cuddling. Therefore, to maintain the integrity and hygiene of our products, we do not offer returns or exchanges, except in cases of damaged or defective items.

1.⁠ ⁠Quality Assurance

We take great pride in the quality of our WARMHLEE weighted plushies. Before any product is shipped, it undergoes a thorough quality inspection to ensure that it meets our stringent standards.

2.⁠ ⁠Return or Exchange Process for Damaged or Defective Items

In the rare occurrence that you receive a damaged or defective WARMHLEE weighted plushie, kindly provide us with an unaltered unboxing video of the package within one day of its delivery. We assure you that we will promptly collaborate with you to address and resolve the issue to your satisfaction. The refund process typically takes 7-10 business days.

3.⁠ ⁠Non-Returnable Items

Apart from damaged or defective items, all other WARMHLEE weighted plushies sold by Warmhlee are non-returnable and non-exchangeable. This policy ensures that you receive a brand-new product that has not been previously hugged or used by another customer.

4.⁠ ⁠Contact Information

If you have any questions or require assistance with a damaged or defective WARMHLEE weighted plushie, please contact our customer support team:

Email: support@warmhlee.com

At Warmhlee, our commitment to quality means that you can shop with confidence, knowing that each WARMHLEE weighted plushie you receive has passed our rigorous inspection process. Unfortunately, we can't cancel orders that have already shipped or begun processing. We apologize for any inconvenience this policy may cause, and we appreciate your understanding as we maintain the highest standards for our products.